Important Information

Notes
The perfume of sandalwood, rosebay or jasmine cannot travel against the wind. But the fragrance of virtue travels to the ends of the world. (The Dhammapada)

Throughout history, incense has been central to humanity’s spiritual and secular life and practices. Because of this, we make absolutely no claims for the fine incense we carry — other than incense that “delights and inspires”.

We specialize in Bhutanese and Tibetan incense only, and limit our product list — yet we’re always on the lookout…
Our criteria are these:
• All-natural ingredients.
• No added chemicals.
• No wood cores.
• No artificial perfumes (other than government-mandated artificial musk).
• Genuine sources.

OUR NEWSLETTER
Our once-in-a-while newsletter, Uncommon Scents, highlights new and special products or great offers. If you’d like to be on the list, please fill in the online form. We never spam and info is confidential.

CUSTOMER PRODUCT REVIEWS
We value a wide range of opinions and clients are welcome to share their incense experiences — both positive and negative. However, we’ll delete any review which doesn’t meet normal standards. All reviews are used in online product descriptions only.

SOME THINGS BEYOND OUR CONTROL…
On occasion (and to our surprise), a formula may change without our knowledge. This occurred with Ruyi #1 before it was discontinued, and also with Dhe Tsang Monastery Incense. As well, packaging and package quantities may change – this is the case with the new stock of Kuenzang Pema Karpo Purple, and new packaging for Highland Long Stick Incense. Also, in the drying process, the ends of some sticks may not be separated before they are wrapped by manufacturers. We were told that this ‘wasn’t a problem’ – and that a sharp knife would do the trick. Nonetheless, where possible (if the incense is not packaged in cellophane) we separate the sticks and re-wrap.

USE OF PRODUCT
Please use our products responsibly, for enjoyment only. Our incense isn’t intended to replace advice given by a licensed healthcare professional and shouldn’t be used for the treatment of any health problem. Incense-traditions.ca assumes no liability for any misuse of its products.

SHIPPING
Please note that the packing we use is fully recyclable. We ship within one or two business days of your order. Longer than usual delivery times to all destinations may be experienced during public holidays. If there’s an unavoidable delay, we’ll email you asap because we dislike waiting for deliveries as much as you do.

Shipping to North America
Please note that all prices are in US$.
Shipping is free on orders over $85.00 to all locations in North America.
Flat rate shipping $8 for orders under $85.
Canadian orders are sent via Canada Post Expedited with tracking.
US orders are sent by USPS 2-3 Day Priority Mail with tracking and will be in the USPS system one business day after we ship.

Shipping to International destinations (other than North America)
For standard and tracked (where possible) shipping to International destinations, we provide these shipping options:

• USPS Priority Mail International with tracking 6-10 business days with flat rate at US$25.00
• USPS First-class Package International with tracking 10-21 business days with flat rate at US$15.00
• DHL Global Mail tracking 7-15 business days with flat rate at US$25.00 (only for Austria, Belgium, Denmark, Finland, France, Germany, Italy, Netherlands, Portugal, Spain, Sweden and Switzerland; and only for packages less than 2kg. If your package is more than 2kg, it will be sent via USPS Priority Mail international with tracking.)

If your country is not listed at Checkout, please contact us.

RETURNS & REFUNDS
We want you to be satisfied with your purchase and try to keep prices as competitive and as low as possible. However, prices may change without notice due to currency fluctuations, etc. We can’t be responsible for international customs duties (if any), customs holds or package searches and/or damage as a result. We understand that in some situations the post office may not be able to deliver your package and is holding it for pickup. It is the customer’s responsibility to follow up after we send tracking information. If the package is returned to us when the customer has been notified, and hasn’t been picked up, we cannot issue a refund.

To be eligible for a refund, return items must be unopened and in original packaging in North America only. Contact incense-traditions.ca within 10 business days of receipt of product and we’ll issue an RMA and return address. Cost of return shipping is the customer’s responsibility.

CONTACTING INCENSE-TRADITIONS.CA
If you have any questions or wish to contact us, please email Contact us and we’ll answer as quickly as possible. Or call 1 (800) 659-1203.