The perfume of sandalwood, rosebay or jasmine cannot travel against the wind. But the fragrance of virtue travels to the ends of the world. (The Dhammapada)
We treat incense with the respect and care its cultural importance (and fragility) deserves. Where possible, bundles are examined and broken sticks or cones replaced. Our incense features pure ingredients only. No added chemicals, no accelerants, no oils, no artificial perfumes, no wood cores. Local sourcing.
THE USE OF MUSK: Musk from civets and musk-deer were once a staple for Oriental incense makers. In 1993, the Chinese government outlawed animal musk. Today, every reputable incense-maker uses a form of artificial musk. If we find this isn’t true, we’ll delete the product immediately.
THE USE OF PANGOLIN SCALES: No reputable incense-maker uses scales of the endangered pangolin. However scales of various kinds are used in numerous Himalayan incense preparations. Some sources state that the major difficulties have arisen due to simple mistranslations between Chinese and Tibetan. In Tibetan, this scent-producing ingredient is known as “shell scale scent”, not necessarily referring to any particular animal or fish. Chinese translates this as 貝甲香 — which has often ibeen nterpreted as meaning ‘pangolin scales’. Other scholars think “shell scale scent” refers ‘naga sea-shells’ – a shell long imported to Tibet. Our Bhutanese specialist said that the words refer to the gill cover (operculum) of a fish. And to complicate matters, a similar word, ‘na gi’ refers to ‘medicinal seed’. If we discover that real pangolin scales are used, we’ll delete the product immediately.
GENERAL SHIPPING INFO: (all prices in US$): Under normal circumstances, we ship and email tracking info within 3 days (holidays and uncertain circumstances excepted). We check tracked status regularly and request that customers do the same. We are not responsible for undelivered products to the customer’s shipping address. For your protection, iIf your residence or business is not in a ‘safe drop-off zone’, please let us know on the order and we can inform the courier. Longer than usual delivery times may be experienced during uncertain times. Returns accepted within Canada only.
TRACKED SHIPPING WITHIN CANADA: FREE on orders over US$95 – this amount includes provincial taxes. For orders under US$95, tracked shipping is US$9. Canadian customers please note: orders are sent via our courier to the Province or Territory of residence. Approx. 5-10 business days to Provinces and up to 20 days to NU, NT and YT. Canadian customers are charged GST/HST based on province/territory.
INCLUSION OF INVOICE FOR NON-CANADIAN ORDERS: For amounts US$300+ on shipments outside Canada, we are required to include an invoice slip showing contents and invoiced amount.
TRACKED SHIPPING TO USA: US$10 to all US locations. FREE on orders over US$100. 4-8 business days to Continental USA and 8-20 business days to Hawai’i.
TRACKED SHIPPING to the EU excluding the UK: Due to the new VAT regulations, we no longer ship to the UK. To WESTERN EUROPE, a flat rate of US$20 for weights under 900g. Larger orders will be charged full courier rate and shipment will be sent only with customer approval and full pre-payment. Delivery times to European locations vary greatly and may take 10-21 business days or more. Customs holds vary: IRELAND up to 21 business days, AUSTRIA up to 14 business days; FRANCE and SWITZERLAND about 10-12 business days; FINLAND up to 30 business days. ITALY up to 90 business days. GERMANY: we cannot ship to Germany due to Customs Regulations. EU customers please note: phone numbers are required by law to be included on all shipments.
TRACKED SHIPPING to MEXICO, LATIN AMERICA, AUSTRALIA, NEW ZEALAND & SINGAPORE: US$30 for all orders less than 900g. Larger orders will be charged full courier rate and shipment will be sent only with customer approval and full pre-payment.
To GREECE, ISRAEL and LEBANON: Basic untracked international service with no confirmation of delivery is US$35 (8-45 estimated business days) for orders less than 900g. Larger orders will be charged full courier rate and shipment will be sent only with customer approval and full pre-payment.
HAVE A GENERAL INQUIRY? CONTACT US.
RETURNS WITHIN CANADA ONLY: For refund eligibility, products must be in original packaging with no more than two sticks used and the remainder unbroken. Return postage is the responsibility of the customer. Contact incense-traditions.ca within 3 business days of receipt for more info. Any undeliverable/returned items are charged to our postal account and when/if these products are re-mailed, these costs will be added to the total.
NOTE RE BREAKAGE | EXTRA CHARGES: Since we package very well, we are not responsible for breakage once the package is out of our hands. This includes any damage incurred in transit. Also we are not responsible for extra charges by local customs authorities.
DISCOUNT COUPONS: Purchases of $100US totals or more receive a 15% discount on any 1 item (*excluding Gadong TLM Incense Gift Set and Mindroling Legacy Collection) on their next purchase. This includes Sale & Broken Stick items. Multiple discount coupons can be combined at one time.
USE OF PRODUCT: t is inadvisable to use incense when pregnant, especially incense formulated with saffron. Please use our incense products responsibly and for enjoyment only. They are not intended to replace advice given by a licensed healthcare professional and incense-traditions.ca does not recommend the use of incense for the treatment of any health problem. Incense-traditions.ca assumes no liability and takes no responsibility for misuse. Because most incense recipes are not disclosed, those with a history of allergy should exercise caution.