Important Information


The perfume of sandalwood, rosebay or jasmine cannot travel against the wind. But the fragrance of virtue travels to the ends of the world. (The Dhammapada)

Throughout history, incense has been central to humanity’s spiritual and secular life and practices. Because of this, we make absolutely no claims for the fine incense we carry — other than incense that “delights and inspires”.

We specialize in Bhutanese and Tibetan incense and limit our product list — yet we’re always on the lookout…
Our criteria are these:
• All-natural ingredients.
• No added chemicals.
• No wood cores.
• No artificial perfumes (other than government-mandated artificial musk).
• Genuine sources.

Unless well-packaged, each incense bundle is examined and where necessary broken sticks are replaced and we may re-wrap for added protection.

THE USE OF MUSK AND ‘PANGOLIN SCALES’ IN TIBETAN INCENSE
Animal musk from civets and musk-deer had once been a staple for Oriental incense makers. However, in 1993 the Chinese government outlawed the use of animal musk. The earliest attempts to create an artificial musk (called white musk in the scent industry) took place in 1888, and successful efforts have continued since. Today, to the best of our knowledge, almost every reputable incense-maker uses a form of artificial musk. If we find that this is not the case regarding any incense we carry, we’ll delete it immediately.

Pangolin scales are another major concern, since the pangolin is endangered. To the best of our knowledge — pangolin scales are not used. And the problem could have a simple answer: misinterpretation between the Chinese and Tibetan languages. In Tibetan, the ingredient is known as “shell scale scent”. Chinese translates this as 貝甲香 — which is interpreted as ‘pangolin scales’. The ingredient may refer to ‘naga sea-shells’ which have been imported in the past — yet a Bhutanese source said it refers to the gill cover (operculum) of fish.

OUR NEWSLETTER
Our once-in-a-while newsletter, Uncommon Scents, highlights new and special products or great offers. If you’d like to be on the list, please fill in the online form. We never spam and info is confidential.

CUSTOMER PRODUCT REVIEWS
We value a wide range of opinions and clients are welcome to share their incense experiences — both positive and negative. However, we’ll delete any review which doesn’t meet normal standards. All reviews are used in online product descriptions only.

SOME THINGS BEYOND OUR CONTROL…
On occasion (and to our surprise), a formula may change. This occurred with Ruyi #1 before it was discontinued and also with Dhe Tsang Monastery Incense. As well, packaging and package quantities may change – this is the case with the new stock of Kuenzang Pema Karpo Purple and new packaging for Highland Long Stick Incense. Also, in the drying process, the ends of some sticks may not be separated before they are wrapped by manufacturers. We were told that this ‘wasn’t a problem’ – and that a sharp knife would do the trick. Nonetheless, where possible, we separate the sticks and re-wrap.

USE OF PRODUCT
Please use our products responsibly, for enjoyment only. Our incense isn’t intended to replace advice given by a licensed healthcare professional and shouldn’t be used for the treatment of any health problem. Incense-traditions.ca assumes no liability for any misuse of its products.

SHIPPING
Shipments are sent within one or two business days of your order. Longer than usual delivery times to all destinations may be experienced during public holidays. If there’s an unavoidable delay, we’ll email you because we dislike waiting as much as you do. Note that the eco-packing we use is starch-based, fully recyclable and dissoluble in water.

Shipping to North America
All prices are in US$.
Shipping is free on orders over $85.00 to all locations in North America.
For orders under $85, shipping is $8 to all locations in North America.

US ORDERS:
US orders are sent by USPS First Class or Priority Mail with tracking and will be in the USPS system one business day after shipping.

CANADIAN ORDERS:
Canadian orders are sent via our courier with tracking number to the Province of residence and will be handed over to Canada Post for delivery. Time approx. 5-10 business days.

Shipping to International destinations (other than North America)
For standard and tracked (where possible) shipping to International destinations:

• International with tracking: 10-21 business days with flat rate of US$15.00, unless the weight is greater that 1kg (2.2bs) in which case we will contact the customer with mailing cost and will ship on approval only.

• Australian customers please note that incense-traditions.ca is not required to charge GST on purchases.

If your country is not listed at Checkout, please CONTACT US.

We want you to be satisfied with your purchase. However, prices may change without notice due to currency fluctuations, etc. We cannot be responsible for international customs duties (if any), customs holds, package searches and/or damage as a result.

RETURNS & REFUNDS
Refunds are available in North America only. To be eligible, return items must be unopened and in original packaging. Return postage is the responsibility of the customer. Contact incense-traditions.ca within 5 business days of receipt and we’ll issue an RMA and return address.

We understand that in some situations the post office may not be able to deliver your package and may hold for pickup. After we send tracking information, it is the customer’s responsibility to follow up. If the package is returned to us after the customer has been notified, yet hasn’t been picked up, a refund won’t be issued.

CONTACTING INCENSE-TRADITIONS.CA
If you have any questions or comments, CONTACT US and we’ll answer as quickly as possible.