Important Information

Notes
The perfume of sandalwood, rosebay or jasmine cannot travel against the wind. But the fragrance of virtue travels to the ends of the world. (The Dhammapada)

Throughout history, fine incense has been central to humanity’s spiritual and secular life and practices. Because of this, we make absolutely no claims for the fine incense we carry — other than incense that “delights and inspires”.

We’re always on the lookout for exceptional products and limit our product list to stock only the fine incense we enjoy. Our basic criteria are these: ingredients should be all-natural with no added chemicals or artificial perfumes. We also require that the incense be from genuine sources. For example, “Tibetan Incense” must be manufactured in Tibet; “Bhutanese Incense” in Bhutan.

OUR NEWSLETTER
Our bimonthly newsletter, Uncommon Scents highlights new and special products or great offers. If you’d like to be informed, please fill in the online form. We never spam with unsolicited emails.

CUSTOMER PRODUCT REVIEWS
‘Product Review’ now enables customers to share their incense experience with others. Since incense appreciation is a highly personal matter, we value a wide range of opinions — both positive and negative. This can become an invaluable aid in our selection of fine incense. However, we reserve the right to delete reviews which do not meet normal standards of civility and common sense. By reviewing products, you implicitly agree that such reviews may be used for marketing purposes.

PRODUCT INFORMATION
All prices are in USD. We have made every attempt to ensure that product information is accurate. We cannot be responsible if manufacturers alter ingredients without our knowledge. Product packaging and materials may contain other information than that shown on the incense-traditions.ca website. Where possible, we have listed major ingredients as supplied by the manufacturer/supplier.

BEYOND OUR CONTROL…
On occasion (and to our surprise), a formula may change without our knowledge. This occurred with Ruyi #1 and Dhe Tsang Monastery Incense. As well, lengths, packaging and quantities may change – this is the case with the new stock of Pema Karpo Purple and new packaging for Highland Long Stick Incense. Updated information and prices (not necessarily more expensive) will reflect this change when we release the new stock.

USE OF PRODUCT
Please use our products responsibly, for enjoyment only and not for any “healing”, medicinal or therapeutic purpose. Our incense is not intended to replace advice given by a licensed healthcare professional and should not be used for the treatment of any health problem. Incense-traditions.ca assumes no liability for any misuse of its products.

SHIPPING, RETURNS & REFUNDS
Please note that all products listed are in stock and immediately available. We ship within one or two business days of your order. If there’s an unavoidable delay, we’ll inform you as soon as possible because we dislike waiting for deliveries as much as you do.

Shipping to North America
Please note that all prices are in US$. Canadian orders are sent via Canada Post Expedited with tracking. US orders are sent by USPS 2-3 Day Priority Mail with tracking. Shipping is free on orders over $85.00 to all locations in North America. Please select Free Shipping at checkout to get this offer. Orders under $85.00 are charged $8.00 including tracking.

Shipping to International destinations (other than North America)
For standard and tracked (where possible) shipping to International destinations, the cost is US$25.00, and generally takes 6-14 business days.

We are able to send out your package within one or two business days. Tracking numbers, where applicable, are emailed. If we send via USPS, the tracking number will be in the system a day after we ship.

Please note that longer than usual delivery times may be experienced during the Holiday season.
2017 Ontario Statutory Holidays
Jan 1 New Year’s Day
Feb 20 Family Day
Apr 14 Good Friday
May 22 Victoria Day
Jul 1 Canada Day
Aug 7 Civic Holiday
Sept 4 Labour Day
Oct 9 Thanksgiving
Nov 11 Remembrance Day
Dec 25 Christmas Day
Dec 26 Boxing Day

Returns & Refunds
At incense-traditions.ca, we want you to be satisfied with your purchase. We do our best to keep prices as low as possible. However, we reserve the right to change prices without notice due to currency fluctuations, etc. We also cannot be responsible for international customs duties if any, customs holds or package searches and because of this, we are unable to offer a replacement.

To be eligible for a refund, return items must be unopened and in original packaging. You must contact incense-traditions.ca within 10 business days of receipt of product and we will issue an RMA and return address. The cost of return shipping is the responsibility of the customer.

CONTACTING INCENSE-TRADITIONS.CA
If you have any questions or wish to contact us for any reason, please send us email via Contact us and we’ll respond as quickly as possible. Or call 1 (800) 659-1203.