The perfume of sandalwood, rosebay or jasmine cannot travel against the wind. But the fragrance of virtue travels to the ends of the world. (The Dhammapada)
We treat incense with the respect its cultural importance (and fragility) deserves. Where possible, bundles are examined and broken sticks replaced. Our incense features pure ingredients only. No added chemicals, no accelerants, no oils, no artificial perfumes, no wood cores. Local sourcing.
Note: all prices in $CAD.
GENERAL SHIPPING INFO: Under normal circumstances, we ship and email tracking info within 3 days (holidays and uncertain times excepted). We check shipped status regularly and request that customers do the same. We are not responsible for undelivered products. For protection, iIf the customer’s residence/ business is not in a ‘safe drop-off zone’, please inform us. Longer than usual delivery times may be experienced during uncertain times. Returns accepted within Canada only.
TRACKED SHIPPING WITHIN CANADA: FREE on orders over $100 – this amount includes provincial taxes. For orders under $100. Tracked shipping is $10. Canadian customers please note: orders are sent via our courier to the Province or Territory of residence. Approx. 5-10 business days to Provinces and up to 20 days to NU, NT and YT. Canadian customers are charged GST/HST based on province/territory.
INCLUSION OF INVOICE FOR NON-CANADIAN ORDERS: For amounts over $430 on shipments outside Canada, we are required to include an invoice slip showing contents, customer email and/or phone and amount. Also note, country of origin (Bhutan or China) must be shown on our manifest.
TRACKED SHIPPING TO USA: Shipping: $14 to all US locations. FREE on orders over $125. 4-8 business days to Continental USA and 8-20 business days to Hawai’i.
TRACKED SHIPPING TO THE EU, excluding the UK: Due to recent VAT import regulations, we no longer ship to the UK. TO WESTERN EUROPE: a flat rate of $35, for weights under 900g. Larger orders will be charged full courier rate and shipment will be sent only with customer approval and full pre-payment. Delivery times to European locations vary greatly and may take 10-21 business days or more. Customs holds vary: IRELAND up to 21 business days, AUSTRIA up to 14 business days; FRANCE & SWITZERLAND about 10-12 business days; FINLAND up to 30 business days. ITALY up to 90 business days. GERMANY: we cannot ship to Germany due to Customs Regulations. EU customers please note: phone numbers are required by law to be included on all shipments.
TRACKED SHIPPING TO MEXICO, LATIN AMERICA, AUSTRALIA, SINGAPORE, NEW ZEALAND, SLOVENIA, GREECE, CZECH REPUBLIC, UAE, ISRAEL: $40 for all orders less than 900g. 10-85 business days. Larger orders will be charged full courier rate and shipment will be sent only with customer approval and full pre-payment.
GENERAL INQUIRY? CONTACT US.
RETURNS ACCEPTED WITHIN CANADA ONLY: Products must be in original unopened package. Return postage is the responsibility of the customer. Contact incense-traditions.ca within 3 business days of receipt for more info. Any undeliverable/returned items are charged to our postal account and when/if these products are re-mailed, these costs will be added to the total.
NOTE RE BREAKAGE | EXTRA CHARGES BY LOCAL AUTHORITIES: Since we package the incense very well, we are not responsible for breakage once the package is out of our hands. This includes any damage incurred in transit or at borders. We are also not responsible for extra charges imposed by local customs authorities.
DISCOUNT COUPONS: Purchases of $140 or more receive a 15% discount on any 1 item (*excluding products valued at $98+) on their next purchase. This includes Sale & Broken Stick items. Multiple discount coupons can be combined at one time.
THE USE OF MUSK: Musk from civets and musk-deer were once a staple for Oriental incense makers. In 1993, the government of the PRC outlawed animal musk. Today, every reputable incense-maker uses a form of artificial musk. If we find this isn’t true, we’ll delete the product immediately.
THE USE OF PANGOLIN SCALES: No reputable incense-maker uses scales of the endangered pangolin. However scales of various kinds are used in numerous Himalayan incense preparations. Some sources state that the major difficulties have arisen due to simple mistranslations between Chinese and Tibetan languages. In Tibetan, this scent-producing ingredient is known as “shell scale scent”, not necessarily referring to any particular animal or fish. Chinese translates this as 貝甲香 — which has often been interpreted as meaning ‘pangolin scales’. Other scholars think “shell scale scent” refers ‘naga sea-shells’ – a shell long imported to Tibet. Our Bhutanese specialist said that the words refer to the gill cover (operculum) of a fish. And to complicate matters, a similar word, ‘na gi’ refers to ‘medicinal seed’. If we discover that real pangolin scales are used, we’ll delete the product immediately.
USE OF PRODUCT: It is inadvisable to use incense when pregnant, especially incense formulated with saffron. Please use our incense products responsibly and for enjoyment only. They are not intended to replace advice given by a licensed healthcare professional and incense-traditions.ca does not recommend the use of incense for the treatment of any health problem. Incense-traditions.ca assumes no liability and takes no responsibility for misuse. Because most incense recipes are not disclosed, those with a history of allergy should exercise caution.